BOOKINGS

• New clients must please advise the breed and size of their dogs.
• Bookings are only confirmed after receipt of your non-refundable deposit, and all bookings are payable in advance.
• For all bookings, we require the latest vaccination certificate at least 14 days prior to check in.
• If anybody else is collecting the animals on your behalf, we require advance notice as well as id and vehicle registration number, for security reasons.

AUTHORISATION RE MEDICAL EXPENSES AND SUPPORT (CAM/MA.1)

We believe strongly that our relationship with clients must be based on mutual trust. Taking care of your fur-children is a massive responsibility, and as much as we trust you to be honest and open in your dealings, we need you to trust us as reliable, responsible “foster parents”. We want to remind all clients that you or your vet need to inform us of existing health issues concerning your pet. Forewarned is forearmed, and unless we are alerted to the fact that a pet has a medical history, we won’t be any the wiser, and not always able to pick up warning signs in time.

On rare occasions it becomes necessary to make quick decisions regarding getting a pet to an emergency vet. When the pet is in our care, we can save valuable time if we have the facts at our disposal, as well as authority to act on your behalf. In line with our high standard of pet care and to speed up the medical attention, we need your guidance regarding such treatments, as high costs may be involved. In a crisis situation, we have a choice:

1. To authorize the vet on your behalf to proceed with life-saving treatment, or
2. to first get hold of you to obtain the required permission.

This delay may make the difference between saving a pet’s life, or losing it due to delaying treatment. If you allow us to authorize essential treatment while continuing our efforts to reach you, at least the vet can give us an honest assessment and act immediately. It goes without saying that you should provide your vet with guidelines in this regard, and advise us if you have a preferred vet!

Should you agree (or not) to this, kindly instruct us accordingly by completing and returning signed CAM/MA.2 document prior to your next booking. I want to reiterate – We will not incur costs unless this is absolutely essential.

Thank you to those clients that trust us fully, to make the judgment call. Please note where prospective clients refuse to grant this permission (see Section B), we reserve the right to turn their pets away, as this action may prevent us from taking appropriate action in an emergency.